The Team

Lisa Hadfield

Group Practice Manager & HCA

Lisa has always worked in environments where offering excellent customer service and communication has been an essential part of her role. She worked in the hospitality sector and then as a Duty Manager in a Retirement Living complex. She really enjoyed going that extra mile to offer a personal service, taking time to talk to people and getting to know them.

“Having joined the team at the Hearing Centre, I’ve loved every minute of it. The care and services provided really make a positive difference to people’s lives. Seeing people arrive in discomfort or feeling frustrated with their hearing but then leaving us happy and relieved is a wonderful thing to be part of”.

Lisa started with us as Receptionist and enjoyed it so much that it enthused her to take her career further, going on to train as a Hearing Care Assistant and wax removal specialist. Lisa has recently been promoted to our Group Practise Manager.

“I am so happy to be part of a really lovely team of people who have a real desire and drive to offer an outstanding service to patients and be the best Hearing Centre in the areas we serve.”

Lisa is married and has two teenage children as well as a very soppy albeit slightly bonkers dog called Buddy.

Harry Orford

HAD / Audiologist

After realising his passion for helping people, Harry decided to pursue a change in career and retrain as an audiologist at the age of 30. Following a return to college to complete his A‑levels, with full distinctions, he subsequently went on to complete a Batchelor’s degree in audiology at the University of Manchester and qualified in 2020.

Harry is a fully registered member of the Health and Care Professions Council (HCPC) and is qualified to provide hearing solutions and ear wax removal through both micro suction and irrigation. His focus on quality, both in patient care and hearing solutions, provides reassurance that his patients always receive the highest level of care.

When outside of the clinic he enjoys spending time with his three kids and fiancé, or perhaps passing some quiet time in front of his Xbox when the opportunity arises.

Olivia Kewney

Audiologist / HAD

Olivia is a full-time member of the team and has recently graduation from De Montfort University, one of the leading audiology institutions in the UK to become a fully qualified Hearing Aid Dispenser (HAD).

Olivia has always wanted to help people in some capacity and so what better way than assisting in the family business watching and learning from her parents.

Olivia is fully qualified in all methods of wax removal (micro suction, irrigation, and instrumentation) and can also perform hearing tests including speech audiometry.

Martyn Lamb

Trainee Audiologist

Martyn began his journey within the industry around 8 years ago working for hearing aid manufacturer Starkey.

Having worked in several areas of the company, he has built up knowledge about hearing aids, and technical support for hearing aids.

His ambition was to move to a more patient facing role, leading to recruitment with The Hearing Centres in June 2023. In July 2023, he qualified as a Clinical Ear Care specialist.

Martyn, along with Brad and Lauren, is studying to become a Hearing Aid Dispenser at De Montford University; one of the leading Audiology institutions in the UK.

Martha Callaghan

HCA & Clinical Ear Care Specialist

Martha fully qualified as a Hearing Care Assistant in 2019 after 18 months as a hearing aid and admin assistant at Specsavers. She is a member of BSHAA (British Society of Hearing Aid Audiologists) but her passion for hearing did not end there.

Two years later, she furthered her experience by becoming a fully trained ear care specialist including wax removal via micro suction.

Since her move into the private sector, her work with Leek Hearing Centre has refined and enhanced her knowledge of the industry and built on a foundation of learning she is always keen to grow.

Her true joy lies in selecting the best bespoke hearing methods for every individual that enters the clinic and achieving the best outcome. Be it in the fitting of hearing aids or the removal of wax.

Sarah Munro

Clinical Ear Care Specialist & Trainee HCA

Sarah works in our Bollington and Leek centres. Working part-time, Sarah joined the team as an Ear Wax Removal Specialist when we decided to expand the business a couple of years ago.

She has experience in variety of healthcare settings and currently expanding her Audiology knowledge whilst training to become a Hearing Care Assistant.

Her outside interests involve singing/performing, socialising with friends and family.

She is a valued member of the team and was the fifth person to come on board!

Lisa Dean

Receptionist (Monday & Tuesday)

Lisa has been with us just under a year now.

She previously worked for a large local organisation where working in several roles during her 25 years there including receptionist, credit controller and a member of a large Sales Team. Lisa dealt with clients from manufacturing companies here in the UK and overseas and playing a vital role in  the organisation of several UK & International Events & Shows.

Lisa says that “Since becoming a member of The Hearing Centres team I’ve loved getting to know my colleagues, what great knowledge they have and the lovely people they are, and how caring they are, not only each other but mainly to our customers. When you see customers come into the clinic in discomfort or unable to hear and then when they leave happy and no longer in discomfort or can hear again, for me is lovely to see and makes me proud to be part of that team making a difference to customers quality of life”.

Lisa lives on a working farm with her husband, two children, dog, horses, and lots of cows.

Claire Lamb

Receptionist (Thursday & Friday)

Claire has worked in a reception and admin roles for a big part of her working life. Going back to work after my children started school, she worked for an optician for 11 years where her role was quite similar to her current position.

As a receptionist Claire is quite often the patient’s first point of contact and she says “There is no better feeling than when I see them at the other end of their journey when they can hear again and to see what a huge difference it has made to their life.  I love to chat to the patients, make them feel welcome and at ease. I get to hear the most interesting stories and meet people from all walks of life.”

Keeping it in the family, her son Martyn is a trainee audiologist, and he also works for Leek Hearing Centre!

Make an appointment with us now and come and meet the team!